FAQ’s

  • How often should I have my eyes checked?

    Your eyes should be checked at least every 2 years but where your vision is at risk due to a condition such as diabetes an annual check up is advisable. Our optometrist will advise an appropriate frequency of check-ups.
  • Do I need a referral?

    No referral is necessary but sometimes your doctor or another professional will refer you to our practice. Please advise us about this when making your appointment and bring your referral with you when you come to see us.
  • Where are you located?

    Vision Excellence is located in Suite 2, Lawton House in Castle Hill. Our street address is number 60 Cecil Ave, Castle Hill.
  • Where do I park?

    Parking is available in Lawton House – the entrance to the car park is in Cecil Ave just to the right of the main entrance.
    Click here for further directions
  • How long does it take to get my eyes checked properly?

    We ask you to allow 60 to 90 minutes for your initial comprehensive consultation.
  • How much will my consultation cost?

    This depends on what examinations need to be carried out. Your optometrist will discuss the fees with you once we know exactly what needs to be done to examine your eyes properly.
  • Are examinations covered by Medicare?

    Some but not all services attract benefits from Medicare.
    Payment for all services is expected on the day of the consultation by cash, credit card or EFTPOS. If you have an EFTPOS card with a PIN, we can claim your maximum benefit back instantaneously so your rebate is deposited straight into your account and there is no need to go to Medicare to submit a claim. Discounts are available for pensioners and holders of health care cards. We also provide electronic claiming for Veteran Affairs gold card holders.
  • Do you bulk-bill?

    While we are not a bulk billing practice, some of our fee is rebateable and we can provide electronic claiming through EFTPOS for all Medicare items allowing you to claim your maximum rebate. For all non-rebatable items, we will give you advice in advance about any out-of pocket-expenses.
  • Why can’t I just go to OPSM or Specsavers to get my eyes checked?

    You can!
    We encourage anyone who has been to a chain optometrist in the past to give us a try and let us know how we compare.
  • Can I go anywhere to get my glasses?

    Absolutely! There is no pressure from us in this regard. You are free to take your prescription wherever you like.
    However please be aware that due to the recent deregulation of Optical Dispensing it is possible if you take your prescription elsewhere that it may be dispensed by someone that is not qualified. For this reason most of our patients choose to benefit from the excellent service and experience provided by Ralph Clarke Optical.
  • Are there any risks to buying glasses and contacts online?

    Many sellers of spectacle and contact lenses exist online. In regards to contact lenses, there is minimal risk when disposable lenses are purchased online as long as the manufacturer, lens type, parameters and material is exactly as has been prescribed. If ordering contact lenses online make sure that the lenses are covered by warranty in case a lens is torn when opened – this is relatively rare but it can happen. Under NO circumstances should an online supplier attempt to substitute contact lenses with an alternate manufacturer, material or specifications. Unless a type of lens has been fitted on the eye, it is unknown how your eye will react and this can be dangerous and possibly sight-threatening.

    In regards to spectacles, you may be lucky when ordering online but there are many factors to consider when making a pair of spectacles, which are taken into account when a qualified dispenser supplies you with your glasses. These include dimensions of your face, the height and position of the frame relative to your eyes, the lens design that best suits the frame in regards to your prescription, the curvature of the frame and the ability to adjust the frames once you start wearing the spectacles. Most of this is not possible online so for this reason we do not recommend the online purchase of glasses.

  • Do you test for eye diseases like cataracts, glaucoma and macular degeneration?

    Yes!
    We have equipped the practice with the latest instrumentation possible to assess your eyes in relation to cataracts, glaucoma and macular degeneration and will carefully explain the status of your eyes during your consultation.
  • Someone in my family has glaucoma. Does that mean I am sure to get it and go blind?

    Not necessarily, but there is a greater chance of developing glaucoma if a family member is affected.
    Exact statistics are unknown but the general incidence of glaucoma in the general population over 40 years of age is about 2% (1 in 50). This risk increases to about 20% if an immediate family member has glaucoma.
    Whether or not a parent or a sibling has glaucoma, all adults should be checked at least every two years or more frequently if they are at higher risk.
    Please note that a comprehensive test for glaucoma is more than just an eye pressure check. Although rare it is possible to have normal eye pressures and still get the disease, a condition known as ‘normal-pressure’ or ‘low-tension’ glaucoma. For this reason at Vision Excellence we are equipped with instruments that can detect glaucoma in the early stages, well before there is any loss of vision.
    More information
  • How come everyone is getting so concerned about macular degeneration?

    Macular Degeneration (MD) is a major cause of central blindness that affects the ‘straight-ahead’ vision of the eyes, which is essential for most of the visual tasks of life, such as reading, driving, watching TV, recognising faces and using a computer. The prevalence of MD has become far higher over the last few decades. Vision Excellence can provide a comprehensive analysis of the state of the macula in your eyes as well as the advice about how to best avoid MD.
    More information
  • If I have diabetes, what effect can this have on my eyesight?

    Diabetes can have a profound effect on your vision. From mild effects of fluctuation of vision from day to day to more serious effects including an increased risk of cataractglaucoma and diabetic retinopathy, people with diabetes are more prone to eye disease and should have an annual check up. All aspects of the eyes and vision that can be affected by diabetes can be closely monitored at Vision Excellence.
    More information